Online Auction Rules

Endemigo.com Online Rug - Kilim Auction Rules

Dear Participants,

Endemigo.com (Endemigo Teknoloji A.Ş.), headquartered at Yıldız Technical University Technopark, is an online marketplace where only Geographical Indication, Original, and Certified products are sold. Bringing together the world's most special Geographical Indication and original products with its customers, Endemigo presents these rare special products to you through its auctions.

The suppliers of all products featured in our auction include various top-level collectors, rug-kilim suppliers, weavers, wholesalers, store owners, and experts from Turkey and around the world. All suppliers are officially registered with Endemigo. These suppliers sometimes put their products listed on Endemigo or products they want to specially list for the auction up for auction through Endemigo with very special starting prices to create an opportunity for customers. As Endemigo, we offer these exclusive, rare, and specially priced products to buyers as an Intermediary Service Provider.

The Endemigo Rug-Kilim Auction is a prestigious event where geographical indication registered, original, and unique hand-woven rugs and kilims from Turkey and the world are exhibited and sold. Endemigo Rug-Kilim auctions are open to all rug and kilim lovers worldwide. We share the following rules for you to review before participating in this important event.

1. Registration and Participation:

Everyone who wishes to participate in Endemigo's auctions, purchase a rug or kilim, or make a bid (raise a bid) must register. After completing the registration process, the Endemigo Customer Satisfaction Support Team will send you a confirmation notification through communication channels, and you will always be entitled to participate in the auctions.

*You can reach us for registration via the Endemigo.com Login-Become a Member page, our official WhatsApp support line, our call center, our email addresses, or by messaging us through our social media accounts. No participant who has not registered can join the chat or place a bid during the auction. Customers who are members of Endemigo.com and shop online do not need to register separately.

2. Original and Geographical Indication Product Guarantee:

All products offered for sale in Endemigo auctions are listed based on the information provided by the suppliers. (Region, age, thread type, dyeing technique, etc.) Endemigo Suppliers are obliged to present all products they list for sale through Endemigo as original and/or geographical indication products. Products are described fully as they appear during the live broadcast. The product won for purchase is delivered to the buyers as shown in the auction, via cargo with the shipping cost paid by the buyer after the payment is completed.

3. Catalog and Descriptions:

For each auction, a portion of the products to be auctioned is shared as a catalog on our social media accounts, and their descriptions are presented. Please carefully review this information and do not hesitate to ask us any questions about the products through all our communication channels.

4. Bidding Auction System and Rules:

The Editor's (moderator's) desk screen is taken as a reference for the validity of all bids placed in the auction. The Editor's screen is always accepted as the notary. Products on Endemigo can be opened for bidding using different systems.

Some of these systems include:

For products with an announced starting price, the product will not be opened for sale until the starting price is reached. We announce the product's starting bid and wait 20 seconds; if the starting bid is not made, the product is withdrawn from the auction. The product is opened for bidding once the Starting/Opening bid is received. You can raise your bid by following the incoming bids and the presenter.

If no higher bid is received within a certain time interval, the Presenter makes the final fair call three times by saying, "I am selling to the highest bid received." If no bid is received during this time, the Presenter approves the sale to the highest bidder by saying, "sold, sold, sold, Sold" and giving the SOLD APPROVAL. Editors publish the name confirmation of the highest bidder with the word "Sold" on the screen in writing. The product is fairly sold to the user with the highest bid.

Products opened at a free price: Products opened at a free price are listed for sale starting at a minimum of ₺500, and bids can start from this price.

Bid Increments: Bids are raised by ₺100 and its multiples up to ₺10.000, by ₺500 and its multiples for ₺10.000 and above, and by ₺1.000 and its multiples for ₺20.000 and above. After ₺20.000, the increments are made at the discretion of the auction presenter.

The 2nd and 3rd bidders in the ranking of bids received before the final bid are kept on a waiting list.

Suppliers of products opened for sale during the auction can withdraw their products or decide not to sell after the auction by paying the penalty commission determined by Endemigo before the auction. If they do so, they pay the penalty commission determined by Endemigo before the auction. After the Suppliers approve the sale price of the products following the auction, the Buyer is entitled to receive the product.

5. Buy It Now System:

Some of the products opened for auction may be listed for sale on the Endemigo.com website before or during the auction. Buyers can make a purchase by paying the Buy It Now price on Endemigo.com, and the purchased products are withdrawn from the auction. Everyone worldwide has the right to buy online until the product opened for bidding is sold. The online sale automatically closes as soon as the product is sold in the auction. At that point, the winner of the auction is the sole owner of the product.

6. Participation Fee:

Endemigo.com Auctions are divided into Public and Private. Public Auctions have free participation, and no commission is charged to the buyer. Private Auctions may require payment of a participation fee and/or commission to attend. These fees and payment methods are announced before the event.

7. Payment Terms:

You must pay for the product you won within the specified period (2 business days). You can contact the Endemigo Customer Satisfaction Support Team for information on payment options (Wire Transfer/EFT, Visa/Master Credit Cards, American Express, Western Union, Giropay, Sofort, İdeal, and other options) and conditions. Products you are entitled to purchase in our auctions are invoiced as +VAT.

Never make a payment to any account other than Endemigo's Official Bank accounts (Endemigo Teknoloji Anonim Şirketi) unless you are called by Endemigo's officials from the official communication channels at 0212 951 0089 or +90 533 938 5008. You can access our Official Bank Accounts on the https://www.endemigo.com/banka-hesaplarimiz page.

As an intermediary service provider, Endemigo.com protects the rights of buyers and sellers. All purchased products are guaranteed under the "Payment Protection System." Endemigo is at your service 24/7 with customer service to ensure the safety of all parties.

8. Shipping Delivery Times:

Products purchased from Endemigo are delivered to the authorized shipping company within 2 business days after the payment is completed. Domestic deliveries are sent via Yurt İçi Kargo or Sürat Kargo, and international deliveries are sent via UPS Cargo. The delivery time for customers by the cargo companies is within 1-3 business days.

9. Return-Cancellation Requests:

A product supplier may withdraw their product or decide not to sell for a justified reason. If a supplier withdraws the product without a justified reason, they lose the right to participate in the auction and pay a 10% penalty based on the product's selling price.

For Buyers: Auction sales are subject to the exemption under Law No. 6502; there is no right of withdrawal. You can open a support request within 3 business days in case of non-conformity with the product description. Endemigo evaluates return, exchange, credit, or refund options in good faith.

Customers who cancel or return the product they purchased without a justified reason, or who do not buy the product after placing a bid, lose the right to participate in the auction and pay a 20% penalty based on the product's selling price. They can never participate in Endemigo auctions.

10. Auction Community Rules:

Comments from viewers who have not registered during the online auction may be deleted for the healthy progress of our auction, and participants who violate the rules are blocked by the Editors. Blocked users cannot participate in Endemigo Auctions for at least 30 days.

11. Privacy and Security:

The privacy and security of participants are important to us. All personal information is kept confidential, and security measures are taken.

As the data controller, Endemigo.com adopts the principles foreseen by the Law on the Protection of Personal Data No. 6698 ("KVKK") to ensure compliance, and fulfills its obligations regarding the processing, deletion, destruction, anonymization, transfer of personal data, informing the relevant person, and ensuring data security. For detailed information, you can review our Endemigo.com Privacy and Personal Data Protection Policy page, and access the detailed illumination text on our website.

To get more information about the Endemigo.com Auction system or to share your questions, you can reach us 24/7 via our Customer Satisfaction Support Line (+90 212 951 00 89, +90 533 938 5008) or by sending an email to destek@endemigo.com / support@endemigo.com.