Preliminary Information Form

Right of Withdrawal

You can return it within 15 days after the delivery date.

How to Return Products?

Go to "My Orders" in the "My Account" section of endemigo.com and mobile applications.

Press the "Order details" button and view the details of your order.

Press the Easy Return button.

Choose the product to be returned and the reason of return. If you have bought more than one of the same product, you should also choose the number of products to be returned.

In case of multiple shipping options, choose your shipping company.

Note down the return shipping code appearing on the screen.

You can access your return shipping code from my orders page and the information message sent to your membership e-mail address.

Place the invoice together with the products to be returned in a single package. Deliver the package with the return shipping code to the shipping company of your choice within 7 days. In case you exceed 7 days, you need to get a return shipping code again.

Return Conditions

Right of withdrawal cannot be exercised in the following distance sales contracts:

a) Contracts of goods or services with varying prices depending on the fluctuations in the financial markets and that are not under the control of the seller or the provider.

b) Contracts for goods prepared in line with the demands or personal needs of the consumer.

c) Contracts for the delivery of goods that may deteriorate quickly or may expire.

d) Contracts for the delivery of goods, whose protective elements such as packaging, tape, seal, wrap are opened after delivery for products that are not suitable for return because of health and hygiene concerns.

e) Agreements for goods that are mixed with other products after delivery and that cannot be separated by nature.

f) Agreements related to the books, digital content and computer consumables presented in the material environment in case their protective elements such as packaging, tape, seal, wrap are opened after the delivery.

g) Agreements for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription agreement.

h) Agreements related to accommodation, transportation, car rental, food and beverage supply and leisure for recreational purposes that must be made on a specific date or period.

i) Agreements related to the services performed immediately electronically or related to the immovable goods delivered to the consumer immediately.

j) Agreements related to the services that are launched to be executed with the approval of the consumer before the right of withdrawal expires.

The package of the product you are returning must be unused, and undamaged by the misuse.

If the products reach us in a used, worn, washed manner, we may have to send it back to you. In this case, the fee is not refundable.

You must return the products you want to return with all the accessories and the original box and invoice.

Disposable products and products that deteriorate quickly or are likely to expire cannot be returned.

Cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVD, VCD, CD and cassettes and stationery consumables (such as toner, cartridge, ribbon), can be returned provided to be unopened, unworn, undistorted and unused.

After the boxes of products that require installation such as domestic appliances (refrigerator, dishwasher, washing machine, ovens [gas, electric, microwave], countertop stoves, aspirators, irons, fans, heaters, coolers), television etc. that are delivered to you must only be opened by authorized service employees. The warranty of the product may be void if the product box is opened by you before the authorized service employees.

If any damage/defect/error is detected in the product after the product is opened by authorized service employees, you must get a fact finding report/service form/service report in which the problem is noted in detail by the authorized service employees. If you want to return the product after receiving this document, you can return the product by obtaining the return code on www.endemigo.com website and delivering the product to the delivery person.